fm26 Privacy Policy — User Information Protection
This Privacy Policy explains how fm26 collects, uses, stores and protects the personal information of users who register for and use our platform. We are committed to safeguarding the privacy of every Malaysian user with care and responsibility, in accordance with applicable data protection standards.
Information Collected by fm26
Fm26 collects various types of information when you register for and use our platform. This is necessary to enable us to provide a secure, seamless and relevant service to every Malaysian user.
- Account information — your full name, date of birth, email address and phone number as provided during registration.
- Payment information — the account holder's name for the bank account or e-wallet, account number (partially masked for security) and transaction records in MYR.
- Device and browser information — device type, operating system, IP address, browser type, and app version used to access the platform.
- Usage data — pages visited, session duration, game categories accessed and actions taken within the platform.
- Cookies and tracking technologies — data collected via session and preference cookies to enhance the user experience.
How We Use Your Information
All information collected by fm26 is used solely for purposes related to delivering platform services and improving the user experience. We do not sell users' personal information to any third party for marketing purposes.
The information collected is used for the following purposes:
- Processing account registrations and verifying user identity.
- Processing deposits, withdrawals, and all financial transactions in MYR.
- Detecting and preventing fraud, money laundering and platform abuse.
- Providing effective customer support when you contact us.
- Sending important notices related to your account, transactions or policy changes.
- Improving the platform's interface, performance, and content based on aggregated usage patterns.
Cookies & Tracking Technologies
Fm26 uses cookies — small text files stored on your device — to enhance platform functionality and personalise the user experience. The platform uses several types of cookies:
- Session cookies — deleted automatically when you close your browser. Used to maintain your login status during an active session.
- Preference cookies — saves your preferred language and display settings so you don't need to reconfigure them each time.
- Internal analytics cookies — collects anonymised usage data to help us understand how users interact with the platform.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform. fm26 does not use third-party cookies for external advertising purposes.
Data Storage, Security & Sharing
Storage & Security
All users' personal information is stored on servers protected with SSL encryption and multiple layers of security. Access to personal information is restricted to fm26 staff who require it to carry out their service duties. Financial data such as bank account details is stored in an incomplete format (partially masked) to minimise the risk of exposure.
Your information is retained for as long as your account remains active, or for as long as necessary to fulfil applicable legal and regulatory obligations in Malaysia.
Third-Party Sharing
Fm26 does not sell or rent users' personal information to external parties. However, information may be shared in the following limited circumstances:
- With authorised payment processors to facilitate MYR transactions.
- When required by law, court order or a valid request from Malaysian authorities.
- With technical service providers that assist in operating the platform, under strict confidentiality agreements.
User Rights, Policy Updates & How to Contact Us
User Rights
As a registered fm26 user, you have the following rights regarding your personal information:
- Right to access — you may request a copy of the personal information we hold about you.
- Right to rectification — you may request corrections to any information that is inaccurate or outdated, either through your account settings or by contacting our support team.
- Right to Erasure — you may request account closure and deletion of your personal information, subject to applicable legal retention obligations.
Privacy Policy Update
Fm26 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via an in-platform notice or email. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns or requests regarding your privacy and personal data protection on the fm26 platform, please contact our support team at: [email protected]. We will endeavour to respond to your enquiry within a reasonable timeframe. For general frequently asked questions, you may also refer to the Frequently Asked Questions us.
Still Have Questions About Your Privacy?
User privacy is a top priority for fm26. If you'd like to know more about how we handle your data, or wish to submit a request regarding your personal information, our team is ready to help. Check the FAQ page for quick answers, or log in to manage your account settings.